The programme runs for either 15 months (standard route) or 8 months (fast track) on-programme, followed by a 3-month End-Point Assessment period.

Fast Track is subject to prior learning, experience and employer agreement in line with apprenticeship funding rules.

A Business Administrator supports and engages with different parts of an organisation and interacts with a range of internal and external customers and stakeholders. Their responsibilities may include developing, implementing, maintaining and improving administrative services and supporting the effective operation of their team or wider organisation. They may:

• Use a range of digital systems and software to support business activities
• Produce accurate business documents, reports, records and correspondence
• Communicate professionally with colleagues, customers and stakeholders
• Organise meetings, events, travel and other business activities
• Maintain records and handle confidential information appropriately
• Support financial and administrative processes
• Manage priorities, resources and deadlines
• Contribute to projects and process improvements
• Identify problems and recommend practical solutions
• Build effective working relationships across the organisation

Business Administrators are expected to demonstrate professionalism, integrity, initiative, adaptability and a positive approach to continuous improvement.

Typical job roles include:

• Business Administrator: oversees day-to-day business operations, supporting departments with administrative tasks and process improvements
• Office Administrator: manages general office functions including filing, scheduling, and supporting staff and visitors
• Administrative Assistant: provides essential clerical support such as data entry, document preparation and communication handling
• Team Coordinator: supports teams by organising schedules, coordinating meetings and ensuring project timelines are met
• Project Support Officer: assists in the planning and delivery of projects, maintaining documentation and tracking progress
• Operations Support Assistant: provides operational and logistical support across departments, helping streamline processes and improve efficiency

Funding: Levy and non-levy employer funding available.

Find out how apprenticeship funding works for your organisation on our apprenticeships for employers page, or speak to our team.

Delivery Model: Remote delivery supported by workplace application and development. Delivery includes:

• Workplace-based learning
• Structured off-the-job training
• Tutor-led remote workshops
• One-to-one tutor support
• Professional discussions and reflective practice
• Work-based projects and activities
• Portfolio development support
• End-Point Assessment preparation

Apprentices complete a minimum of 348 off-the-job training hours in line with apprenticeship funding requirements. Employers must provide protected time during working hours for this training and suitable opportunities for apprentices to apply and develop their skills in the workplace.

Before entering End-Point Assessment, apprentices must:

• Achieve Level 2 English and Maths (if required in line with current apprenticeship funding rules)
• Demonstrate the knowledge, skills and behaviours required by the apprenticeship standard
• Complete their on-programme portfolio
• Complete a work-based project or process improvement activity
• Complete a minimum of 348 off-the-job training hours
• Be confirmed as occupationally competent and ready for EPA by their employer

The EPA is conducted by an independent End-Point Assessment Organisation and typically includes:

• Knowledge Test: a multiple-choice assessment covering key areas of business knowledge
• Portfolio-Based Interview: a professional interview using the apprentice's portfolio to explore how they have demonstrated the required knowledge, skills and behaviours in the workplace
• Project Presentation: a presentation based on a work-based project or process improvement activity completed during the apprenticeship, followed by questions from the independent assessor

The apprentice must successfully pass the EPA to achieve the full apprenticeship standard.

• Employment within a suitable business or administrative role
• Sufficient responsibility and workplace opportunities to demonstrate the requirements of the apprenticeship standard
• Commitment to professional development and continuous improvement
• Motivation to develop business, communication, digital and organisational skills

There are no mandatory occupational qualifications required to start the apprenticeship. Individual English and Maths requirements will be identified during the initial assessment and enrolment process.

Employers must provide suitable opportunities for apprentices to demonstrate the full range of business administration responsibilities required by the standard. Learners new to administration may start with the Level 2 Administration Assistant apprenticeship.

On successful completion, apprentices may progress to:

• Level 3 Customer Service Specialist
• Level 3 Assistant Accountant
• Level 4 Procurement and Supply Chain Practitioner

Career progression opportunities may include:

• Business Administrator
• Senior Administrator
• Office Administrator
• Business Support Officer
• Operations Coordinator
• Executive or Personal Assistant
• Project Support Officer
• Team Coordinator
• Office Manager

The apprenticeship provides a strong foundation for progression into senior support, supervisory and management responsibilities.

• Develop highly transferable business and administration skills
• Strengthen communication, organisation and problem-solving abilities
• Build confidence using digital business systems and processes
• Gain practical project and process improvement experience
• Develop professional stakeholder management skills
• Contribute directly to organisational efficiency and improvement
• Build a strong foundation for progression into supervisory and management roles

Explore our business and management apprenticeships or read more about apprenticeships for employers.

Professional Membership: Friend Membership with CMI

Apprentices are supported to access Friend membership with the CMI (Chartered Management Institute). This professional membership helps apprentices to:

• Demonstrate industry credibility and professionalism
• Access industry guidance and professional resources
• Stay informed about current trends and best practice
• Begin building their professional profile within the business sector

Accredited CPD: Workplace First Aid Training

Apprentices also complete accredited CPD training in Workplace First Aid, supporting safe and compliant workplace practice. The training supports apprentices to:

• Recognise and respond appropriately to common workplace emergencies
• Develop confidence in providing immediate first aid assistance
• Understand essential workplace first aid principles and procedures
• Strengthen their awareness of health, safety and wellbeing at work
• Develop practical skills that add value to both the apprentice and their employer

We are committed to safeguarding and promoting the welfare of all learners. Apprentices receive ongoing pastoral, academic and professional support throughout their programme.

The full Business Administrator apprenticeship standard (ST0070) is published on Skills England. You can also contact our team for advice on eligibility, funding and start dates.