Terms & Conditions

1. Introduction

These Terms and Conditions apply to all individuals booking onto training courses with High Ridge Training ("we", "us", "our"). By registering for a course, you agree to be bound by these Terms and Conditions.

2. Alterations to Services and Prices

We reserve the right to amend, suspend, or discontinue any course, price, or service where necessary. Where possible, we will provide reasonable notice of any material change.

3. Changes to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time. Any updates will be made available on our website. Continued use of our services after updates constitutes acceptance of the new Terms and Conditions.

4. Bookings and Enrolment

  • Enrolment forms must be completed and submitted at least one week prior to the course start date.

  • Bookings made within one week of the course start date must be made by telephone and are subject to availability.

  • All bookings are subject to acceptance by High Ridge Training Ltd.

  • A booking is only confirmed once payment has been received and a confirmation email has been issued.

 

High Ridge Training Ltd reserves the right to accept or refuse enrolment at its discretion.

5. Payment Terms

  • Full payment is required at the time of booking unless a payment plan is agreed via an approved provider.

  • Access to learning materials may be restricted until payment (or the first instalment) has been received.

  • Failure to make agreed payments may result in suspension or withdrawal from the course without refund.

6. Cancellations and Refunds

 

Participant Cancellations

  • Cancellations made 30 working days or more before the course start date will receive a full refund.

  • Cancellations made within 30 working days are non-refundable, unless otherwise stated in writing.

Provider Cancellations

  • If High Ridge Training Ltd needs to cancel or reschedule a course due to unforeseen circumstances, we will provide at least 48 hours’ notice where possible. Participants will be offered an alternative course date at the earliest available opportunity. If the alternative date is unsuitable, a full refund will be offered.

7. Funding Eligibility

 

Some courses may attract government funding. Where applicable:

  • Eligibility checks will be completed during enrolment

  • Evidence must be provided in the participant’s own name

  • Failure to provide evidence may result in withdrawal from the funded course

8. Course Delivery

  • Courses may be delivered in-person, virtually, online, or through blended learning, as specified on the course webpage.

  • High Ridge Training Ltd reserves the right to amend delivery methods, schedules, locations, or timetables where necessary.

  • Participants are responsible for ensuring they have appropriate access to technology, internet connection, and equipment where required.

 

High Ridge Training Ltd may substitute trainers at any time with suitably qualified alternatives.

9. Attendance and Participation

  • Participants are expected to attend all scheduled sessions and engage fully with the course.

  • Late arrival, absence, or non-participation may affect successful completion and certification.

  • Repeated absence or failure to engage may result in removal from the course without refund.

  • High Ridge Training Ltd is under no obligation to offer catch-up sessions, and where available, these may incur an additional charge.

  • We reserve the right to withhold certificates for non-attendance or poor attendance.

  • Any required absences (e.g., religious holidays) must be discussed and agreed prior to booking.

10. Course Timeframes, Extensions, and Access

  • Courses must be completed within the published course duration.

  • Trainer support is available throughout the standard course duration.

  • Extensions to course access or tutor support are not guaranteed, must be requested in writing, and will incur additional costs if approved.

  • High Ridge Training Ltd is under no obligation to grant extensions.

11. Course Requirements, Assessment, and Completion

  • Participants must meet the required standard of competency to successfully complete the course.

  • Recommended prior learning or experience will be outlined on the course webpage.

  • High Ridge Training Ltd accepts no liability where a participant is unable to meet course requirements.

  • Assessment decisions and grading are final.

 

Where applicable, work may be subject to internal moderation and external quality assurance.

Certificates will only be issued where all course and assessment requirements are met.

 

  • Successful participants will be issued with a digital e-certificate upon completion of their course.

  • If a printed certificate is required, a £15.00 administration fee will apply, covering printing and postage. Requests must be submitted via email to hello@highridgetraining.co.uk  

12. Behaviour and Conduct

 

Participants are expected to behave professionally and respectfully at all times.

High Ridge Training Ltd reserves the right to remove any participant whose behaviour is deemed inappropriate, disruptive, or unsafe.
In such circumstances:

  • No refund will be given

  • Any certification may be withheld

13. Equal Opportunities

 

We are committed to promoting equality of opportunity. No applicant, student, or staff member will receive less favourable treatment on the grounds of age, sex, race, nationality, disability, religious or political beliefs. We treat individuals based on merit and ability alone.

14. Special Requirements and Reasonable Adjustments

  • Participants should notify High Ridge Training Ltd of any special requirements at the point of enrolment.

  • Reasonable efforts will be made to accommodate notified needs, subject to feasibility.

15. Health and Safety

 

Participants must comply with all Health and Safety instructions issued during training.
Failure to do so may result in removal from the course without refund.

16. Learning Materials and Intellectual Property

  • All course materials are provided for personal or professional use only.

  • Materials must not be copied, shared, recorded, or distributed without written permission.

17. Liability

High Ridge Training Ltd does not accept responsibility for actions taken based on course content or trainer opinions.

To the fullest extent permitted by law:

  • We exclude liability for indirect or consequential loss

  • Participants are responsible for seeking professional advice where appropriate

18. Data Protection and Privacy

By registering for a course, you consent to High Ridge Training Ltd processing your personal information in accordance with the General Data Protection Regulation (GDPR) and our Privacy Policy. Your personal data will only be used for purposes connected to your training, assessment, and certification.

19. Force Majeure

High Ridge Training Ltd shall not be liable for failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or major service disruptions.

 

 

20. Complaints and Disputes

In the event of a complaint, participants should raise their concerns in writing to hello@highridgetraining.co.uk within 7 days of the issue arising. High Ridge Training Ltd will aim to respond promptly and seek a fair resolution.

 

This does not affect your statutory rights.

 

 

21. Acceptance of Terms

By booking any course, participants confirm that they have read, understood, and accepted these Terms and Conditions.

 

 

22. Contact Us

Any questions about these Terms and Conditions, please contact:

0333 577 1531
hello@highridgetraining.co.uk