TERMS OF SERVICE
Last updated: September 2026
1. About These Terms
These Terms apply to training, courses, qualifications, workshops and digital learning supplied by High Ridge Training ("High Ridge", "we", "us" or "our").
High Ridge Training is a trading name of HIGH RIDGE TRAINING LTD, Company Number 09004996, Registered office address:
26 Station Road, Gloucester, England, GL1 1EW
By booking, purchasing, enrolling on or accessing our training, you agree to these Terms together with any course-specific information or agreement that applies to your programme.
Nothing in these Terms affects your statutory rights.
2. Training We May Provide
High Ridge may provide training through a range of delivery methods, including:
face-to-face training;
one-day and multi-day short courses;
workshops and masterclasses;
online self-paced learning;
live or tutor-led online learning;
blended learning;
practical training;
accredited and non-accredited courses;
CPD and professional development;
regulated qualifications;
commercial training;
assessments, assignments and portfolio-based programmes; and
digital learning materials and resources.
Not every type of training will be available at all times.
The relevant course page and booking information will explain the principal features of the particular programme being purchased, including its delivery method, duration, price, accreditation or certification where applicable, and any entry or assessment requirements.
3. Funded Training
High Ridge may also provide training funded or supported through government or other public funding arrangements, including apprenticeships, Advanced Learner Loans and other funded education and skills programmes.
Funded learners and, where applicable, their employers will be subject to additional programme-specific agreements, funding rules, eligibility requirements, training plans, learner agreements, employer agreements and other relevant documentation.
These Terms may operate alongside those arrangements where relevant.
Where there is any inconsistency concerning the funding, administration, withdrawal, completion or delivery of funded provision, applicable legislation, funding rules and programme-specific agreements will take precedence to the extent of the inconsistency.
The consumer cancellation and refund provisions applying to commercially purchased training do not automatically apply where the learner has not personally purchased the training.
Any learner or employer charges associated with funded provision will be explained separately where applicable.
4. Course Information
We take reasonable care to ensure course information is accurate.
Course content, tutors, dates, venues, learning materials and assessment arrangements may occasionally need to change.
Reasonable changes may be made where necessary without materially reducing the overall training purchased.
Material changes will be communicated to affected learners where reasonably practicable.
5. Entry Requirements
Learners are responsible for checking any entry requirements before booking.
Where previous qualifications, employment, experience or other prerequisites are required, High Ridge may request appropriate evidence.
Acceptance of payment does not override a clearly stated entry requirement.
6. Bookings and Payment
A commercial booking becomes binding when it is accepted by High Ridge and the required payment arrangements have been completed.
Prices and payment requirements will be shown at the point of purchase.
Where a third-party instalment or payment provider is offered, its separate terms may also apply.
Learners remain responsible for amounts properly due under their booking.
7. Online and Digital Learning
Learners undertaking online training are responsible for having reasonable access to a suitable device and internet connection unless otherwise stated.
Login credentials are personal and must not be shared.
Course access may be limited to a specified period. Where an access period applies, this will be stated in the course information or communicated to the learner.
Extensions may be available at High Ridge's discretion and may carry a reasonable charge which will be disclosed before an extension is agreed.
8. Intellectual Property
Course manuals, presentations, videos, online modules, assessments, workbooks, downloads, diagrams and other learning materials remain the intellectual property of High Ridge or the relevant rights holder.
Materials are provided for the registered learner's personal learning and professional reference.
They must not be reproduced, shared, sold, uploaded, republished, used to train others or otherwise commercially exploited without permission.
9. Attendance
Learners must attend required scheduled sessions and participate appropriately.
Absence, persistent lateness or early departure may prevent completion of required learning or assessment.
Where additional training or assessment is reasonably required because of learner absence or non-completion, an additional charge may apply. The charge will be explained before additional provision is booked.
10. Assessment and Completion
Courses may require assessments, assignments, practical demonstrations, examinations, case studies, portfolio evidence or other evidence of competence.
Payment of a course fee does not guarantee successful completion or certification.
Learners must satisfy the stated requirements of the course and, where applicable, the requirements of the awarding or accrediting organisation.
11. Certification
The certification or qualification available will be stated in the relevant course information.
Certificates will only be issued once applicable learning and assessment requirements have been successfully completed.
Digital certification may be provided as standard.
Printed or replacement certificates may carry a reasonable administration and postage charge where applicable.
12. Conduct
Learners must behave professionally and respectfully towards staff, tutors, other learners, clients and visitors.
Abusive, threatening, discriminatory, intimidating, unsafe or seriously disruptive behaviour will not be tolerated.
High Ridge may suspend or remove a learner where reasonably necessary because of serious misconduct, safeguarding concerns or risk to others.
Any financial consequences will be considered fairly having regard to the circumstances, services already provided, actual loss and applicable consumer rights.
13. Health, Safety and Practical Training
Learners must follow reasonable health and safety instructions and use required protective equipment.
Where training includes practical activities, learners must follow tutor instructions and use equipment appropriately.
Relevant hazards, incidents, injuries or near misses must be reported promptly.
14. Equality and Reasonable Adjustments
High Ridge is committed to equality of opportunity and an inclusive learning environment.
We will not unlawfully discriminate and will consider reasonable adjustments for disabled learners where required.
Learners are encouraged to tell us about support requirements as early as possible so that appropriate arrangements can be considered.
15. Data Protection
Personal information will be processed in accordance with applicable UK data protection legislation and our Privacy Policy.
Information may be processed where necessary to administer bookings, provide training, assess learners, issue certification, maintain records, comply with funding or legal requirements and operate our services.
Where consent is specifically required, it will be requested separately where appropriate.
16. Changes or Cancellation by High Ridge
High Ridge may occasionally need to change, postpone or cancel training because of tutor availability, insufficient numbers, venue issues, technical problems, safety concerns or circumstances outside our reasonable control.
Where reasonably possible, we will offer an appropriate alternative.
Where High Ridge cancels commercially purchased training and cannot provide the purchased training within a reasonable period, an appropriate refund will be provided for training not supplied.
17. Liability
Nothing in these Terms excludes liability which cannot legally be excluded, including liability for death or personal injury caused by our negligence.
High Ridge is not responsible for losses which were not reasonably foreseeable when the contract was made, subject always to applicable consumer law.
18. Complaints
Concerns should be raised with High Ridge as soon as reasonably possible.
We will investigate complaints fairly and seek to provide a response within a reasonable timeframe.
Programme-specific complaints or appeals procedures may also apply to regulated or funded provision.
19. Changes to These Terms
We may update these Terms from time to time.
The version applying to a commercial booking will normally be the version in force when that booking was made.
A later change will not retrospectively remove rights arising under an existing contract.
20. Refund and Cancellation Policy
Our separate Refund & Cancellation Policy forms part of these Terms for commercially purchased training.
21. Governing Law
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections applicable to the learner.
Nothing in these Terms limits statutory consumer rights.