Sales, Marketing & Procurement Apprenticeships
Gain practical skills in customer service, procurement, and commercial operations with High Ridge Training’s industry-recognised apprenticeships
Customer Service Practitioner
Level 2 Apprenticeship Standard
Role Profile
Customer Service Practitioners provide customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications. They are the first point of contact and work in various sectors to deliver high-quality customer experiences.
Typical Duration
12 months
Course Content
Apprentices develop knowledge, skills, and behaviours in:
• Understanding the organisation
• Meeting regulations and legislation
• Using systems and resources
• Product and service knowledge
• Influencing and communication skills
• Dealing with customer conflict and challenge
• Personal organisation and team working
Typical Job Roles
Customer Service Assistant
Customer Service Representative
Customer Support Agent
Client Services Advisor
End Point Assessment (EPA)
Apprentice Showcase (65%)
• Practical Observation (20%)Professional Discussion (15%)
All elements must be passed to achieve the apprenticeship. Distinction requires meeting additional criteria in each method.
Additional Information and Requirements
English and Maths at Level 1 must be achieved before the End Point Assessment, and Level 2 attempted.
Completion of a portfolio and showcase is required.
Reasonable adjustments available for apprentices with special considerations.
Funding Information
• Funding Band: £3,500
Progression Routes
Apprentices can progress to:
Customer Service Specialist Apprenticeship (Level 3)
Team Leader / Supervisor Apprenticeship (Level 3)
Further education in business or customer service disciplines
Role Profile
Customer Service Specialists are advocates of customer service who act as a referral point for dealing with more complex or technical customer requests, complaints, and queries. They are experts in their organisation’s products and services and share knowledge with wider teams and colleagues.
Typical Duration
15 months
Customer Service Specialist
Level 3 Apprenticeship Standard
Course Content
Apprentices develop knowledge, skills, and behaviours in:
Business knowledge and understanding
Customer journey knowledge
Providing a positive customer experience
Working with customers through a range of media
Customer service performance and improvement
Ownership and responsibility
Typical Job Roles
Customer Service Specialist
Customer Relationship Manager
Customer Support Analyst
Client Services Officer
End Point Assessment (EPA)
Practical Observation with Q&A
Work-Based Project supported by Interview
Professional Discussion (based on portfolio)
All elements must be passed to achieve the apprenticeship.
Additional Information and Requirements
English and Maths at Level 2 must be achieved before the End Point Assessment.
Completion of a portfolio and work-based project is required.
Reasonable adjustments available for apprentices with special considerations.
Funding Information
Funding Band: £4,000
Progression Routes
Team Leader / Supervisor Apprenticeship (Level 3)
Higher-level roles in customer service or management
Procurement and Supply Assistant
Level 3 Apprenticeship Standard
Role Profile
Procurement and Supply Assistants support the procurement of low-value goods and services across public, private, and third sector organisations. They assist with supplier sourcing, quotation evaluation, purchase order processing, and stakeholder liaison, ensuring compliance with procurement regulations and internal policies.
Typical Duration
18 months
Course Content
Apprentices develop knowledge, skills, and behaviours in:
Procurement policies and procedures
Market research and supplier sourcing
Tendering and quotation evaluation
Purchase order and contract management
Sustainability and value for money principles
Stakeholder engagement and communication
End Point Assessment (EPA)
Work-Based Project followed by Presentation and Q&A
Interview underpinned by Portfolio of Evidence
All elements must be passed to achieve the apprenticeship.
Typical Job Roles
Procurement Contracts Officer
Procurement Coordinator
Purchasing Assistant
Additional Information and Requirements
Completion of the Advanced Certificate in Procurement & Supply Operations is mandatory.
English and Maths at Level 2 must be achieved before the End Point Assessment.
Reasonable adjustments available for apprentices with special considerations.
Funding Information
Funding Band: £9,000
Progression Routes
Apprentices can progress to:
Higher-level roles in procurement and supply chain management
Commercial Procurement and Supply
Level 4 Apprenticeship Standard
Role Profile
Commercial Procurement and Supply professionals manage the buying of goods and services that enable an organisation to operate. They engage in a wide range of commercial activities including policy influence, financial analysis, contract law, and strategy development.
Typical Duration
24 months
Course Content
Apprentices develop knowledge, skills, and behaviours in:
Procurement life cycles and budget management
Market engagement and supplier innovation
Contracting principles and negotiation
Supplier performance and relationship management
Category management and cost analysis
Legal and sustainability considerations
Typical Job Roles
• Commercial Support
• Commercial Analyst
• Sourcing Executive
• Procurement Operations Support
• Buyer / Assistant Buyer
• Contract Associate / Support
End Point Assessment (EPA)
Presentation with Questions
Interview underpinned by Portfolio of Evidence
Long Written Test
All elements must be passed to achieve the apprenticeship.
Additional Information and Requirements
Completion of the Level 4 Diploma in Procurement & Supply with CIPS is mandatory.
English and Maths at Level 2 must be achieved before the End Point Assessment.
Reasonable adjustments available for apprentices with special considerations.
Funding Information
Funding Band: £10,000
Progression Routes
Apprentices can progress to:
Senior Procurement & Supply Chain Professional Apprenticeship (Level 6)
Chartered status via CIPS membership