Level 3 Customer Service Specialist
Level 3 Apprenticeship Standard
Customer Service Specialists are advocates of customer service who act as a referral point for dealing with more complex or technical customer requests, complaints, and queries. They are experts in their organisation’s products and services and share knowledge with wider teams and colleagues.
Typical Job Roles
Customer Service Specialist
Customer Relationship Manager
Customer Support Analyst
Client Services Officer
Course Content
Apprentices develop skills and knowledge in:
FAQs
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A: The apprenticeship typically takes 15 months to complete.
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A: The EPA consists of three elements, all of which must be passed to achieve the apprenticeship:
Practical Observation with Q&A – assessment of workplace performance and skills.
Work-Based Project supported by Interview – completion of a real project relevant to the apprentice’s role.
Professional Discussion – structured discussion based on a Portfolio of Evidence.
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A: Yes. Apprentices must:
Achieve English and Maths at Level 2 before the EPA.
Complete a portfolio and work-based project demonstrating their competencies.
Request reasonable adjustments if they have special considerations.
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A:
Funding Band: £4,000
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A: Apprentices can progress to:
Higher-level roles in customer service or management