REFUND & CANCELLATION POLICY
Last updated: September 2026
1. Scope
This policy applies primarily to commercially purchased training.
Funded provision may be governed by separate funding rules and programme-specific agreements.
2. Statutory Cancellation Rights
Where a consumer purchases training online, by telephone or through another distance-selling method, they will normally have a statutory 14-day cancellation period.
The applicable period and any exceptions will be determined in accordance with consumer law.
Cancellation must be communicated clearly to High Ridge.
3. Training Starting Within 14 Days
If a learner wants a service, including tutor-led, face-to-face or blended training, to begin within the statutory cancellation period, High Ridge may require the learner to expressly request early commencement.
If the learner subsequently exercises a statutory cancellation right after provision has begun, High Ridge may charge an amount proportionate to the service already supplied where permitted by law and where the required information and request have been provided/obtained.
Where a service has been fully performed following the required express request and acknowledgement, statutory cancellation rights may end in accordance with applicable law.
4. Immediate Digital Content
Where digital content is supplied immediately, High Ridge will obtain any express consent and acknowledgement required by law before supply begins.
Where the necessary requirements have been satisfied, the consumer may lose the statutory right to cancel once supply of the digital content begins.
This does not affect statutory remedies where digital content is faulty, not as described or otherwise fails to conform to consumer law.
5. Cancellation After the Statutory Period
Once applicable statutory cancellation rights have expired, learners do not automatically have a right to a full refund simply because their circumstances change or they decide not to continue.
High Ridge will nevertheless apply cancellation terms fairly.
Where appropriate, amounts retained or cancellation charges will take account of training already supplied, digital access already provided, reasonable costs already incurred and losses directly arising from the cancellation.
High Ridge will not impose a disproportionate cancellation charge.
6. Transfers and Deferrals
High Ridge may permit a learner to transfer or defer remaining training to another available date as an alternative to cancellation.
Transfers are subject to availability, programme requirements, accreditation rules, learner progress and any applicable validity period.
A reasonable transfer charge may apply where High Ridge incurs additional costs. Any charge will be explained before the transfer is accepted.
7. Non-Attendance
Failure to attend scheduled training does not automatically entitle the learner to a refund.
Additional training required because of learner absence may be chargeable.
8. Online Course Access
Once valid digital access has commenced, change-of-mind refund rights may be restricted as explained above.
Technical problems should be reported promptly so High Ridge has an opportunity to investigate and rectify them.
9. Cancellation by High Ridge
Where High Ridge cancels commercially purchased training completely and cannot provide a reasonable alternative, the learner will receive an appropriate refund for the part of the service not supplied.
10. Statutory Rights
Nothing in this policy limits any statutory right or remedy available to a consumer.