Learners must be under 25 years.

Entry to the programme is at the discretion of the training centre. Employers must provide suitable opportunities for apprentices to develop and demonstrate the required knowledge, skills and behaviours.

The programme is available in two delivery routes:

• Standard route: 12 months

• Fast Track route: 8 months

Delivery includes:

• Workplace-based learning

• Remote lessons in our dedicated academy

• Structured off-the-job training

• Practical demonstrations

• Professional discussions

• Portfolio development support

Apprentices must complete a minimum of TBC hours of off-the-job training in line with apprenticeship funding requirements. Employers must provide protected time during working hours for this training.

Off-the-Job Training (OTJT) is a key requirement for all apprenticeships. It refers to learning that takes place during paid working hours and is directly relevant to the knowledge, skills, and behaviours set out in the apprenticeship standard.

Apprentices on the Level 2 Administration Assistant programme must complete a minimum of 278 hours of Off-the-Job Training. Employers are required to provide protected time during the working week to enable apprentices to complete this essential learning and development.

Level 2 Administration Assistant apprenticeship is delivered under the latest assessment reforms. This means there is no longer a separate End-Point Assessment (EPA). Instead, assessment takes place throughout the on-programme learning period. The specific assessment methods will be determined by the awarding organisation, which is still to be confirmed (TBC). Further details will be shared once the awarding organisation and assessment arrangements have been published.

The cost of the Level 2 Administration Assistant apprenticeship is £4,000. Funding may be available for both levy and non-levy employers, subject to eligibility. Employers are encouraged to contact the team to discuss funding options, including government co-investment support where applicable.

The typical duration for the standard on-programme route is 12 months.

A fast-track option of 8 months is also available for the Administration Assistant apprenticeship, subject to prior learning, experience, and employer agreement, in line with apprenticeship funding rules.

Upon successful completion, you will be equipped to pursue a variety of career paths. Roles you could progress to include:

• Administration Assistant

• Office Administrator

• Business Support Administrator

• Reception Administrator

• Customer Service Administrator

• Operations Support Administrator

This qualification provides a strong foundation for progression into higher-level business administration, customer service and management pathways, including the Level 3 Business Administrator apprenticeship.

• Develop highly transferable business administration skills

• Strengthen communication, organisation and digital capability

• Gain an industry-recognised qualification

• Build confidence in supporting business operations

• Progress into higher-level business and management roles

To apply for the Level 2 Administration Assistant apprenticeship, simply contact our team or register through our online portal.

Our team will guide you through the application process and ensure you understand the requirements.

In addition to achieving the full apprenticeship standard, apprentices on the Level 2 Administration Assistant programme benefit from carefully selected added-value opportunities designed to strengthen professional credibility, workplace readiness and long term career progression.

Professional Memberships – Friend Membership with CMI
Apprentices are supported to access Friend membership with the CMI (Chartered Management Institute). This professional membership helps apprentices to:

• Demonstrate industry credibility and professionalism

• Access industry guidance and professional resources

• Stay informed about current trends and best practice

• Begin building their professional profile within the business sector

Engagement with a recognised professional body reinforces the importance of maintaining high standards and committing to continuous professional development.

Accredited CPD – Fire Safety Awareness Training
Apprentices also complete an accredited Continuing Professional Development (CPD) course in Fire Safety Awareness, designed to strengthen their understanding of safe working practices. The course:

• Is independently CPD accredited

• Aligns with current UK fire safety legislation and guidance

• Develops awareness of fire risks and prevention measures

• Promotes safe evacuation and emergency response procedures

• Supports employers in meeting their statutory fire safety responsibilities

This additional training strengthens workplace safety awareness and contributes positively to organisational compliance.

Access to Advanced Training Opportunities
As part of their ongoing development, apprentices also have the opportunity to explore our wider suite of business, customer service and leadership programmes.