The programme runs for 12 months on the standard route, or 8 months on the fast track route.

Fast Track is subject to prior learning, experience and employer agreement in line with apprenticeship funding rules.

An Administration Assistant provides routine administrative support to individuals, teams and departments.

They work within organisational policies and procedures while using initiative and sound judgement to complete tasks accurately, efficiently and professionally. They must:

• Manage and maintain information and records securely
• Communicate professionally with internal and external stakeholders
• Use digital systems and software packages effectively
• Support meetings, events and business activities
• Manage diaries, calendars and booking systems
• Follow organisational policies, procedures and legislative requirements
• Maintain confidentiality and data security
• Contribute positively to organisational objectives and customer service standards

Administration Assistants are organised, adaptable and professional individuals who help ensure the smooth day-to-day running of business operations.

Funding: Levy and non-levy employer funding available.

Find out how apprenticeship funding works for your organisation on our apprenticeships for employers page, or speak to our team.

Delivery Model: Remote delivery supported by workplace application and development.

Delivery includes:

• Workplace-based learning
• Remote lessons in our dedicated academy
• Structured off-the-job training
• Practical demonstrations
• Professional discussions
• Portfolio development support

Off-the-job training is protected learning time during working hours that develops the knowledge, skills and behaviours required by the apprenticeship standard.

High Ridge Training's programme incorporates 278 planned off-the-job training hours, structured around the apprentice's occupational development and individual training needs.

Employers must provide protected time during working hours for required apprenticeship training and suitable workplace opportunities for apprentices to develop and demonstrate the knowledge, skills and behaviours required by the standard.

Gateway to completion requirements are:

• Achieve Level 1 English and Maths and work towards Level 2 (if required in line with current apprenticeship funding rules)
• Demonstrate the knowledge, skills and behaviours required by the apprenticeship standard
• Compile their portfolio of evidence
• Confirmation from the employer that the apprentice has met the behaviour requirements as set out in the apprenticeship assessment plan

The Apprenticeship Assessment typically includes a Portfolio with Question and Answers.

The apprentice must successfully pass the Apprenticeship Assessment to achieve the full apprenticeship standard.

Full details are published in the official Administration Assistant apprenticeship standard (ST1472) on Skills England.

• Employment within an administration or business support role
• Commitment to professional standards and workplace responsibilities
• Motivation to develop organisational, communication and digital skills

Employers must provide suitable opportunities for apprentices to develop and demonstrate the knowledge, skills and behaviours required by the apprenticeship standard.

Employers can enquire about enrolling an apprentice onto this programme.

On successful completion, apprentices may progress to:

• Level 3 Business Administrator
• Level 3 Customer Service Specialist

Career progression opportunities may include:

• Administration Assistant
• Office Administrator
• Business Support Administrator
• Reception Administrator
• Customer Service Administrator
• Operations Support Administrator
• Executive Assistant (with further experience)

The qualification provides a strong foundation for progression into higher-level business administration, customer service and management pathways.

• Develop highly transferable business administration skills
• Strengthen communication, organisation and digital capability
• Develop practical skills within a real working environment
• Build confidence using digital systems and workplace technologies
• Gain an industry-recognised Level 2 apprenticeship
• Access CMI Friend registration and additional Fire Safety Awareness CPD
• Build a strong foundation for progression into higher-level business, administration and customer-service roles

Explore our business and management apprenticeships or read more about apprenticeships for employers.

In addition to achieving the full apprenticeship standard, apprentices on the Level 2 Administration Assistant programme benefit from carefully selected added-value opportunities designed to strengthen professional credibility, workplace readiness and long-term career progression.

Professional Membership: Friend Membership with CMI

Apprentices are supported to access Friend membership with the CMI (Chartered Management Institute). CMI Friend can help apprentices to:

• Begin engaging with a recognised professional body
• Access management and leadership trends, insights and expert tips
• Develop awareness of current workplace and management topics
• Begin building their professional identity
• Develop an understanding of Continuing Professional Development
• Explore opportunities for further engagement with CMI as their career develops

Engagement with a recognised professional body at an early stage encourages apprentices to think beyond their immediate role and begin developing the professional behaviours and commitment to ongoing development that can support future career progression.

Accredited CPD: Fire Safety Awareness Training

Apprentices also complete an accredited Continuing Professional Development (CPD) course in Fire Safety Awareness, designed to strengthen their understanding of safe working practices. The course:

• Is independently CPD accredited
• Aligns with current UK fire safety legislation and guidance
• Develops awareness of fire risks and prevention measures
• Promotes safe evacuation and emergency response procedures
• Supports employers in meeting their statutory fire safety responsibilities

This additional training strengthens workplace safety awareness and contributes positively to organisational compliance.

We are committed to safeguarding and promoting the welfare of all learners. Apprentices receive ongoing pastoral, academic and professional support throughout their programme.